Refund policy

Returns & Refund Policy

At Car Supply Direct, we want you to be satisfied with your purchase. This policy applies to purchases made through our online store and is in addition to your rights under the Australian Consumer Law (ACL).

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, incorrect, or does not match its description, please contact us as soon as reasonably possible after discovering the problem.

Please provide your order number, a description of the issue, and photos or video where reasonably required to help us assess the problem.

Where an item does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the problem is major or minor.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law that cannot lawfully be excluded.

For a major problem with a product, you may be entitled to choose a refund or replacement. For a minor problem, we may provide an appropriate remedy in accordance with the Australian Consumer Law.

Change of Mind

We do not currently offer returns or refunds where you simply change your mind, order the wrong item, find the item cheaper elsewhere, or decide you no longer need the item.

This does not affect your rights where a product fails to meet a consumer guarantee under the Australian Consumer Law.

Returns

Please contact us before returning an item. Do not send a product back to the address shown on a shipping label or to any other address unless we have provided return instructions.

Where a return is required, we will provide the appropriate return instructions after reviewing your request.

Refunds

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For return or refund enquiries, please contact Car Supply Direct using the contact details provided on our website.